We hope this step by step guide will help to dispel any fears about shopping online and to take away any confusion with using our shop.
First of all you need to add products to your bag. You can do this whenever you see a product you want to purchase, or class you want to book. Simple click the 'Add to Bag' button and you'll notice that the number on the bag graphic will change to correspond with the amount of items you have added.
You can open you bag at any time and from here either click on 'Continue Shopping' or 'Go to Checkout'. See the image on the right.
Once you've finished shopping click on the 'Open bag' link and check the items listed in your bag.
You can remove items from your bag by rolling over the items with your mouse - when you do this a small 'x' appear in the top right - clicking on this will remove the item from your bag.
If you want to change the quantities of an item, simply change the number in the 'Qty' box and this will instantly change the amount for that item.
Don't worry about the estimated shipping message that appears as this is something you set up in the next step.
In the next step you need to enter your shipping / contact details - simply enter the required information into the form provided. If you have an account with Carte Blanche, then in this step you can click on the 'Sign in to use the address book' button and sign into your account and select an address from the ones you have save to your account.
If you plan to place a phone order and not pay online, then it's imperative that you enter a valid telephone number which we can use to contact you to deal with the payment for your order.
Once you have entered your shipping information you will notice that delivery method options appear in the box directly below. These methods are pulled in dynamically based on the weight of your order as well as your location.
If you have booked a place on one of our classes, no delivery method will display as no shipping is required.
If you want to collect an order from our studio, you can select 'Pick Up Only' and this means that no shipping costs will be applied to your order and you will need to get in touch with us the arrange a time to come and collect your order from our studio at:
Unit 7, 14 Dunkeld Road, Perth PH1 5RW
If you have chosen to collect your items in person, this has to be done by appointment only as we are not in our studio everyday. Once you have placed you order, please contact us by email or phone to arrange a time to come to our studio address to collect your items.
If you want us to post your order to you choose the delivery method you require - you can use a standard parcels delivery or our next day delivery service.
You can either choose to pay online with your Credit / Debit card or via your PayPal account by choosing the first option her. Alternatively you can select 'Phone Order' and this means that once your order has been place, we will get a confirmation email containing your contact details and we will call you at the earliest convenient time we can in order to deal with payment for your order. We can take payment over the telephone or arrange for you to send us a cheque.
It's very important for you to enter a valid email address when placing your order. This email address is used to send you an order confirmation as well as allowing us to contact you easily and quickly in case there is a problem or delay with your order. If you don't add an email address you won't be able to continue to the next step of the check out process and the email box will get highlighted in red and prompt you to enter your email address:
At this step, if you have an account with Carte Blanche, you have the option to sign in to you account. You also have the option to register by entering a password into the boxes provided. Please be aware that this is totally optional and not required for you to complete your order. Only register if you want to open an account with Carte Blanche. You can find out more about the benefits of having an account with us here.
Next you have to add your billing address. If this is the same as your shipping address then you can click within the small checkbox and the system will use your shipping address for billing also. If your billing address is different, then please enter the address in the form provided.
Clicking 'Continue' takes you to the PayPal website and here you have a few options with regards to paying for your order. You can either choose to pay with your Credit / Debit card or Bank Account, or if you have a PayPal account, you can log into this and pay via PayPal.
Once you have paid for your order you will be taken to a confirmation screen that will show all the details of your order - it is advisable that you print this page for your own records and we provide you with a handy link in order to do this.
If you chose to complete your order without payment and selected 'Phone Order' in step 5 you will be taken to this confirmation screen straight away. Again it is advisable to print a copy of this confirmation for your records. With regards to phone orders, please be patient as we are not in the office every day and so may not be able to process your order immediately. We will call you at the earliest convenient time and deal with payment for your order over the telephone.